Customer Experience Consulting · Río Cuarto, Córdoba

The sale ends.
The experience
shouldn't.

In most Argentine businesses, customer care stops at the checkout. No follow-up, no satisfaction check, no resolution when things go wrong. We build the systems that keep the relationship alive — and the customer coming back.

Get a Free Diagnosis How We Work

Customer experience consultant working with a business owner

Automated Surveys

Repurchase Programs

Complaint Protocols

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The Problem

What happens after the sale in most businesses

The customer walks out the door — or the service is delivered — and the relationship simply ends. No one checks in. No one resolves issues. No one makes an offer when it would be most welcome. The customer is left to decide whether to return on their own.

No follow-up call Nobody asks how the experience went or whether the product met expectations.

Unresolved complaints When something goes wrong, there's no clear path. The customer is left frustrated and doesn't return.

No contact calendar Months pass with no touchpoint. When the business does reach out, it feels intrusive or out of place.

No repurchase incentive There's nothing designed to bring the customer back — no program, no relevant offer, no reminder at the right moment.

Customer waiting for a response that never comes, representing the post-sale gap in Argentine businesses

What We Build

Four systems. One complete post-sale experience.

Each component addresses a specific gap in the customer journey after the sale. Together, they form a system that works without requiring constant manual effort from your team.

Automated Satisfaction Survey

A structured, automated process that reaches the customer at the right moment after the sale or service delivery — collecting genuine feedback without burdening your team.

Triggered at the optimal post-sale moment

Short, relevant questions that get answered

Results organized for easy review

Complaint Resolution Protocol

A defined process with response time commitments so every complaint is handled consistently, professionally, and without relying on whoever happens to answer the phone that day.

Defined response time windows

Escalation paths for complex cases

Resolution tracking and documentation

Repurchase Program with Incentives

A simple, practical program designed to bring customers back at the right time — with incentives that make sense for your margins and your customer's purchase cycle.

Mapped to your actual purchase cycle

Incentives calibrated to your margins

Simple enough for your team to manage

Active Contact Calendar

A planned sequence of touchpoints that keeps your business present in the customer's mind — without the frequency or tone that makes people unsubscribe or block your number.

Frequency calibrated to your relationship type

Content relevant to each stage

Designed to feel welcome, not intrusive

What we don't do

Bancxento is a customer experience consultancy. Our work is focused, and intentionally limited.

Social media management

Digital advertising (Google / Meta)

SEO / content marketing

Branding or graphic design

E-commerce development

About Bancxento

Our Approach

We work on the part of the business most consultants overlook

Most business advice focuses on getting new customers. We focus on what happens after they arrive — because that's where the real opportunity for sustainable growth sits.

"A customer who returns costs less than one you need to acquire. A customer who returns and tells others is the foundation of any resilient business."

We work with retailers, professional service firms, and hospitality businesses across Córdoba and Argentina. Our process is methodical: we first understand your current reality, then design systems that fit your team's actual capacity — not an idealized version of it.

See our methodology

Bancxento team reviewing a customer experience strategy with a business client

Customer satisfaction data displayed on a screen during a consulting session

Our Work in Context

Numbers that frame the opportunity

These figures reflect the scale of the post-sale gap in Argentine commerce — and why addressing it matters.

more expensive to acquire a new customer than to retain an existing one

of customers who leave do so because they felt the business didn't care about them

structured post-sale phases we implement in every engagement

typical time from first diagnosis to a fully operational post-sale system

How It Works

From diagnosis to a running system

We follow a structured process that respects your time and produces results that last beyond our engagement.

Diagnosis

We map your current customer journey and identify the specific points where the experience breaks down after the sale.

System Design

We design the post-sale components that fit your business model, your team's capacity, and your customers' actual behavior.

Implementation

We set up the tools, document the protocols, train your team, and make sure everything is running correctly before we step back.

Monitoring

We review performance indicators periodically and make adjustments to keep the system working as your business evolves.

Full methodology

Why Bancxento

Focused expertise, not a full-service agency

We only do one thing

Customer experience and post-sale systems. That focus means we go deeper than a generalist agency ever can.

We design for your actual team

Systems that require a dedicated team of five to operate are not systems — they're plans. We build for the reality of your business.

We measure what matters

Retention, repurchase rate, complaint resolution time. Not follower counts or impressions.

We leave you with something that runs

The goal of every engagement is a system your team can operate independently. Not perpetual dependency on consultants.

Bancxento consultant presenting a post-sale strategy to a business owner

Post-sale consulting,
not marketing services

Start Here

Understand where your post-sale experience stands today

The free diagnosis gives you a clear picture of the gaps in your current customer journey — with no obligation to continue.

Request Free Diagnosis Contact Us

Bancxento operates from Río Cuarto, Córdoba. We work with businesses across Argentina.

The sale ends. The experience shouldn't.