Free Post-Sale Diagnosis

What the Diagnosis Covers

A clear picture of where your post-sale experience stands

The diagnosis is not a sales presentation. It's a structured review of six areas of your post-sale customer experience, conducted through a focused conversation with you and, where relevant, with your team.

At the end, you receive a written summary of what we found — including the specific gaps, their likely impact on customer retention, and a prioritized view of where to focus first. You can use that information however you choose.

The diagnosis takes approximately 60–90 minutes. It can be conducted in person (Río Cuarto and surroundings) or remotely.

Request Your Diagnosis

Consultant conducting a post-sale diagnosis session with a business owner in a modern office

Six Areas

What we examine in the diagnosis

Each area reflects a specific dimension of the post-sale customer experience. Together, they give a complete picture of where the relationship with your customer currently ends — and where it could continue.

Post-sale customer journey

What actually happens from the moment the sale is completed. Where does the contact stop? Who is responsible for what? What does the customer experience in the days and weeks after?

Satisfaction measurement

How — if at all — you currently collect feedback from customers. What format, what timing, what questions, and what happens with the responses once they're received.

Complaint handling

How complaints currently reach you, who handles them, what the response process looks like, and whether there are defined time commitments for resolution.

Repurchase behavior

What percentage of customers return, at what frequency, and whether anything is currently being done to encourage or accelerate that return. What the natural purchase cycle looks like for your product or service.

Contact and communication

What contact information you have for your customers, how you currently communicate with them after the sale, and whether there is any planned sequence of touchpoints.

Team capacity

Who on your team would operate the post-sale system, what their current workload looks like, and what level of complexity is realistic given your team's size and skills.

How It Works

Three steps from request to report

1. Request

Fill out the contact form or send us an email. Tell us about your business — type, size, and the main challenge you're facing with customer retention. We'll confirm a time within two business days.

2. Conversation

A structured 60–90 minute session covering the six diagnostic areas. In person or remote. We ask specific questions and document what we find — no sales pitch, no generic advice.

3. Written Report

Within five business days, you receive a written summary: the gaps we identified, their likely impact on retention, and a prioritized view of where to start. Yours to keep and use however you choose.

Who This Is For

The diagnosis is designed for businesses that

Have an existing customer base

The diagnosis is most valuable for businesses that already have customers — and want to understand why some don't return and what can be done about it.

Sense something is missing

You know the customer experience doesn't end well — you just haven't mapped exactly where it breaks down or what the highest-priority fix is.

Have a team that can operate systems

Even a small team. What matters is that someone will be responsible for operating the post-sale system once it's in place.

Want a structured approach

Not a quick fix or a template — a considered, structured approach to improving the post-sale experience based on what's actually happening in your business.

No Obligation

Request your free post-sale diagnosis

The diagnosis is free. The report is yours to keep. If it makes sense to continue working together, we'll discuss what that looks like. If not, the report still gives you a clear starting point.

Request the Diagnosis How We Work

Available in person (Río Cuarto, Córdoba) or remotely across Argentina.